Casa Dona Susana (Adults Only), Puerto Vallarta - Reviews, Room Options & Prices 2025

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About the Hotel

Manuel M Dieguez No 171, Puerto Vallarta, Mexico

Casa Dona Susana (Adults Only), a 3-star adults-only hotel in the vibrant Zona Romantica of Puerto Vallarta, features a rooftop pool, butler service, and complimentary Wi-Fi.

Mexican-Crafted Room Design

Standard rooms at Casa Dona Susana offer pillow-top beds, plasma TVs, and marble bathrooms. All accommodations feature handcrafted Mexican wood furnishings and artwork.

Oceanview Dining Experience

The restaurant serves made-to-order omelets for breakfast and international specialties for dinner, with terrace seating offering panoramic ocean views.

Dual Resort Benefits

Hotel Casa Dona Susana provides access to the beach club, spa services, and restaurants at sister property Playa Los Arcos Beach Resort & Spa, located half a block away.

Central Downtown Location

Positioned in downtown's Zona Romantica, the hotel stands steps from the boardwalk, cathedral, and Los Muertos Pier, which extends 330 feet into the ocean.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

20 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Puerto Vallarta 2.5 km

Airports

Lic. Gustavo Diaz Ordaz (PVR) 12.5 km

Tepic (TPQ) 178.0 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Rooftop Pool Relaxation

“I had such a fantastic time at the rooftop pool at Casa Dona Susana! After spending the day exploring, it was the perfect spot to unwind, enjoy the sun, and cool off. The ambiance was always calm, and I loved the serene atmosphere up there, often being the only one soaking in the views.” view full review

Cozy King Junior Suite

“My stay in the king junior suite was absolutely good. The room had a romantic feel featuring beautiful wrought iron accents and was equipped with excellent light-blocking curtains. I appreciated the air conditioning, which kept us cool and comfortable throughout our stay!” view full review

Entertainment and Comfort

“The in-room amenities were perfect for winding down after a long day. I enjoyed relaxing while watching cable TV with US channels, and the comfortable bed made it easy to catch up on rest. The combination of these features created a cozy retreat I looked forward to returning to each evening.” view full review

Functional Facilities

“The bathroom in my room was perfectly functional, providing all the necessary conveniences. While it had a bit of a rustic feel, it was impeccably clean and I loved the new shower. It made my stay even more enjoyable, as I always felt refreshed and pampered.” view full review

General

No smoking on site
Free Wi-Fi in public areas
No parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Adults only
Lift

Services

Room service
Housekeeping
Tours/Ticket assistance

Dining

Restaurant

Spa & Leisure

Rooftop pool
Beach umbrellas
Sun terrace
Garden area
Solarium

Room features

Air conditioning
Terrace

Bathroom

Free toiletries

Location

Manuel M Dieguez No 171, Puerto Vallarta, Mexico

Map view

Manuel M Dieguez No 171, Puerto Vallarta, Mexico

City landmarks

Calle Paseo Diaz Ordaz S/N Centro

Malecon Boardwalk

1.0 km

Gallery

The Loft Galeria

880 m

Church

The Church of Our Lady of Guadalupe

1.7 km

Square

Plaza Principal

970 m

Museum

Naval Museum Secretary of the Navy of Mexico

940 m

F. Rodriguez

Los Muertos Pier

850 m

Puerto VallartaMexico

El Centro

950 m

Gallery

Peyote People

680 m

Malecon de Puerto Vallarta

Caballito

1.3 km

Beach

Playa Los Muertos pier

620 m

Calle Venustiano Carranza 466 Close to the municipal market

Studios@TheQ

670 m

Calle Juarez 275

Sergio Bustamante

740 m

Abasolo LB

Mirador de La Cruz

1.2 km

Calle Aldama 162 Col. Centro Historico

Galeria Caballito de Mar

890 m

Island

Cuale Island

790 m

Calle Zaragoza 373

Gringo Gulch

740 m

Event hall

Oficina de Proyectos Culturales Puerto Vallarta

1.1 km

Calle Aldama 174

Galeria Pacifico

1.1 km

Nearby

Puerto VallartaMexico

Zona Romantica

140 m

Puerto VallartaMexico

Old Vallarta

220 m

Gallery

Galleria Dante

280 m

Puerto VallartaMexico

Olas Altas

130 m

Church

Paradise Church

220 m

Gallery

Galeria Alpacora

290 m

Calle Lazaro Cardenas 274

Galeria Olinala

280 m

Square

Plaza Lazaro Cardenas

390 m

Aquiles Serdan 265

FireWorks

400 m

Calle Olas Altas 367 Esq. calle Basilio Badillo

Tonalli Spa and Holistic Center

70 m

Park

Olas Altas Saturday Market

160 m

Night club

CC Slaughters Puerto Vallarta

260 m

Restaurants

Tacos Revolucion

170 m

Calle Olas Altas .485 Zona Romantica

Peter & Carmen

40 m

Calle Olas Altas S/N

Lix

170 m

Calle Basilio Badillo 168C Emiliano Zapata

Salud Super Food

230 m

Calle Olas Altas 534-A Zona Romantica

Yoogulicious

90 m

Calle Olas Altas 380

Petricor

160 m

Calle Basilio Badillo 168 B

Cafe Vayan

130 m

Calle Olas Altas 350

Las Tres Huastecas

120 m

Calle Olas Altas # 444 Col.Emiliano Zapata

Caffe del Mar

140 m

Basilio Badillo 142

Reviews and Ratings

Feedback from previous guests about their experience.

58%

enjoyed the hotel and would happily stay again

5.8/10

Guest rating

Rooms

7.6

Location

9.6

Service

8.8

Dining

7.8

4/5 based on 1275 reviews

#47 of 155 hotels in Puerto Vallarta based on Tripadvisor

George

United States, March 2025

6.4/10

I enjoyed my stay at Casa Dona Susana, which had a charming atmosphere and was perfectly located near the beach and local restaurants. The rooftop pool was a lovely retreat, though I did notice the room was a bit cramped for my taste. The staff was exceptionally friendly and attentive, particularly Bonifacio, who ensured we had everything we needed. While the bed was a touch firm for my liking, it was still overall a great experience.

Rooms

8.0

My room was functional but a bit crowded, with limited space for my belongings. I appreciated the romantic upgrades like the wrought iron balcony doors, even though the beds could be better.

Service

9.0

The staff was amazing. Irma, the maid, was particularly attentive and responsive to my needs, which I really appreciated.

Location

10.0

The location couldn't have been better, with easy access to the beach and vibrant street life just steps away. I loved wandering around the Zona Romantica.

Dining

9.0

I enjoyed a delicious buffet breakfast at the Playa Los Arcos hotel nearby, which was a nice bonus. The options were plentiful, and the service was excellent.

Facilities

7.0

The rooftop pool was a lovely spot to relax, but I found the setup around the pool to be restrictive regarding outside beverages. This did dampen the experience slightly.

Antonio

United States, January 2025

7.0/10

I had a lovely stay at Casa Dona Susana, enjoying the rooftop pool with stunning views, though I did face some inconveniences with water supply issues during my visit. The location in the Romantic Zone made it easy to explore, and the staff were generally friendly and attentive. However, the room arrangements could be more thoughtful, as I had to switch rooms multiple times due to various issues.

Rooms

6.0

I found the King Room cozy, but the layout was a bit cramped and not as well-lit. I had to switch rooms three times, which was frustrating. Despite that, the bathrooms were clean and well-appointed.

Service

7.0

Most of the staff were incredibly friendly, particularly the concierge who was helpful in sorting through my room issues. However, my experience with getting timely assistance on some problems was a bit hit or miss.

Location

9.0

The location is perfect, just a short walk to the beach and surrounded by shops and restaurants. I loved being in the quieter part of the Romantic Zone, away from the crowds but close enough to enjoy everything.

Dining

6.0

I tried the breakfast at Los Arcos, which was decent but not worth the extra cost for me. I appreciated the convenience but felt I could have skipped it without missing out.

Facilities

7.0

The rooftop pool is definitely a highlight, providing a relaxing oasis. I liked having access to the amenities at the sister hotel, but the bar closed early, which was a bit disappointing.

Roy

United States, December 2024

5.6/10

I had a good stay at Casa Dona Susana, appreciating the charming atmosphere and helpful staff. However, my room had some ventilation issues, and I encountered early morning construction noise during my trip. The location was ideal, close to the beach and great dining spots, making it a perfect base for exploring Puerto Vallarta. Overall, it was a solid experience with some minor drawbacks. 🌴🌊

Rooms

8.0

The room was compact but comfortable, though I faced some ventilation challenges with limited natural airflow. Next time, I would opt for a larger room for more space.

Service

10.0

The staff were incredibly warm and welcoming. Alexis and Marisol at the front desk provided excellent recommendations, enhancing my overall experience.

Location

9.0

The hotel is in a great spot, just a block away from the beach and surrounded by restaurants and shops. It was perfect for both relaxation and nightlife.

Dining

7.0

I enjoyed the breakfast buffet, especially the omelette station. However, I found the all-inclusive option didn’t provide enough value for what I ate.

Facilities

7.0

The rooftop pool area was a highlight for me, though a bit more transparency about the construction would have helped manage expectations.

Gregory

United States, December 2024

5.6/10

I had a wonderful time at Casa Dona Susana, which is a beautiful boutique hotel in an ideal location. The rooftop pool was one of my favorite spots, offering a lovely view and always warm water. While the room was not as spacious as I would have liked, the overall experience enjoyed by the friendly staff more than made up for it. However, I did encounter a mix-up with my room reservation that was disappointing.

Rooms

8.0

The room was clean but a bit cramped, and I mistakenly received two queens instead of the requested king bed. Limited space for luggage made things a little awkward.

Service

9.0

The staff were incredibly friendly and helpful, especially Bonifacio Rojas, who made sure I had everything I needed during my stay. Still, I noticed some room for improvement in their attention to detail.

Location

10.0

The hotel is perfectly located just a short walk from the beach and many restaurants, making it easy to explore the area. It felt vibrant but still away from the crowds of the Malecon.

Dining

9.0

I enjoyed the dining options, especially the nearby restaurant Café de Olla which had excellent food. Overall, I found the variety available to be quite satisfying.

Facilities

9.0

The rooftop swimming pool was excellent, and I really appreciated having access to the amenities at the sister hotel across the street, especially for beach access.

Mike

United States, December 2024

5.2/10

I recently spent 4 nights at Casa Dona Susana and honestly, it was a charming experience overall. The staff, especially Boni, were super friendly and made me feel right at home. My room was comfortable with a nice balcony view, although I did hear some early morning construction noise that was a bit annoying. The location is fantastic, just a short walk to the beach, and the rooftop pool was a great spot to relax after a long day. I wouldn't mind returning to explore more of what the hotel has to offer.

Rooms

8.0

My room was cozy, with a comfortable bed and a nice little balcony. A bit small compared to US standards, but it fit my needs. Just a heads up, though—the maintenance issues reported by others caught my attention, but luckily, I didn’t experience any significant problems.

Service

9.0

The service was genuinely warm and welcoming. Boni, the Chief Butler, went above and beyond to make my stay enjoyable. However, I did notice a minor lag in responses for some requests, which could be improved.

Location

10.0

The location is totally on point! Just a block from the beach and close to lots of great places to eat and drink. Plus, the rooftop pool offered a perfect view to chill after my beach time.

Dining

8.0

I found the dining options pretty decent. Breakfast was satisfying, and I loved that I had access to additional dining at their sister hotel, Los Arcos.

Facilities

7.0

The facilities were good, especially with access to the beach amenities at Los Arcos. However, the new rule about no outside beverages at the pool was a bit of a bummer.